The team reopens the 1991 case of a young inner-city schoolteacher, originally thought to have been killed in a carjacking gone wrong, when her car keys are discovered in an old desk at the high school.
- Kathryn Morris as Lilly Rush
- Danny Pino as Scotty Valens
- John Finn as John Stillman
- Jeremy Ratchford as Nick Vera
- Thom Barry as Will Jeffries
- Tracie Thoms as Kat Miller
- Cassidy Freeman as Laura McKinney
- Steven Anderson as David McKinney (2008)
- Patricia Belcher as Margaret Trudlow (2008)
- Starletta DuPois as Mrs. Harris
- David Julian Hirsh as Kenneth Yates (1991)
- Cleavon McClendon III as Darnell Brent (1991)
- Adetokumboh M'Cormack as Darnell Brent (2008)
- Alex Morris as Carlton Rawls (2008)
- Scott Paulin as Kenneth Yates (2008)
- Andres Saenz-Hudson as Renaldo Ramos (2008)
- Jon Budinoff as Renaldo Ramos (1991)
- Susan Beaubian as Margaret Trudlow (1991)
- Marlene Forte as Yesenia Ramos
- Chane't Johnson as Carla Difranco
- Terrell D. Lee as Carlton Rawls (1991)
- Sahra Mellesse as Student (1991)
- Ken Meseroll as David McKinney (1991)
- This episode uses elements from the novel Up the Down Staircase by Bel Kaufman, the 1995 film Dangerous Minds, and the 2007 movie Freedom Writers
- Jesus Jones "Right Here, Right Now"
- The Sundays "Here's Where The Story Ends"
- Pixies "Where Is My Mind"
- N.W.A. "Quiet On Tha Set"
- Seal "Crazy"
- Closing Song: R.E.M. "Half a World Away"